A full refund of the amount paid for a subscription is available when requested within 48 hours (2 days) of payment confirmation. Contact MapleStream support on WhatsApp with your order details.
You are eligible for a full refund of the amount paid for a subscription if you send your request within 48 hours of the payment confirmation time. Include the phone number or account used for the purchase, the plan name, payment date and proof of payment. The 48-hour period begins when payment is confirmed. The free 24-hour trial is not a paid purchase; the refund window applies only after you purchase a plan.
Contact MapleStream through the WhatsApp link on this website and clearly write “Refund request” with your order details. Do not send card numbers, passwords or one-time codes. Support will confirm receipt and may ask for information needed to match the payment to the order.
The refund will be returned to the original payment method where available. Processing and posting times depend on the payment provider or financial institution. If the original method cannot receive a refund, support will contact you to arrange an appropriate method.
To cancel a renewal, contact support on WhatsApp and ask for written confirmation that it has been cancelled. If your plan is a prepaid fixed-term plan, cancelling does not by itself extend the plan; refund requests must meet the 48-hour window above. If recurring billing was separately agreed, submit the cancellation request before its next billing date.
This voluntary refund policy applies to requests sent within 48 hours. This does not limit any rights or remedies that may apply under consumer protection laws.
Use the WhatsApp contact link on this website and include your plan and payment date. For your privacy, never send complete payment-card details or account passwords.
Plans, prices and compatibility are confirmed directly with the business.